If you have received such an email from us, it means: we have already received the confirmation from your provider that the recharge was successful.

So if you don't see the recharge on your phone yet, check the mentioned phone number in the email for typos. If there is no typo, it may take some time before you see it on your phone.

If you still don't see anything 24 hours after charging, please contact our support. Then we will start an investigation with your provider. In very rare cases, due to technical reasons, it can happen that a recharge did not happen, but the provider reports it as successful. This is not due to Coinsbee, but we will clarify this with the provider if the recharge is successful. If this is not possible, we will refund the order.