1. Firstly, you need to make sure that our email does not end up in your spam/advertising folder.
  2. The second reason why you did not receive your order may simply be a typo you made in your email address when placing the order.
  3. The third reason may be a delay in sending your order from our supplier. 
  4. The fourth reason could be a problem with the transaction or the payment provider.

In all three cases, you need to contact our support team by creating a support ticket. After this, you will receive a prompt response from our support team, unless you have created a support ticket overnight CET.

In addition, if you sign up on our website, you will be able to see your orders, their status, and the products you ordered.