Payments

My invoice shows "Confirming" and seems to hang.
"Confirming" means that the transaction has been recognized but is still waiting for the network to confirm the payment. Once you see this sta...
Mon, 10 Jan, 2022 at 12:48 AM
My invoice shows "Expired", what should I do?
This can happen for a number of reasons: You used an online wallet You made a withdrawal from an exchange You used another third-party provider to se...
Fri, 5 Jan, 2024 at 1:16 PM
Can I pay via the Lightning Network?
Our payment provider supports the Lightning Network.  So, if your wallet supports Lightning Network transactions, you can do so. If not, we recommend usin...
Tue, 6 Feb, 2024 at 11:34 AM
Why should I use an offline wallet?
We do not recommend sending transactions from online wallets, as transactions from these wallets are often sent with a long delay or deduct fees from the am...
Fri, 22 Dec, 2023 at 2:42 PM
My order is underpaid
This happens if you don't pay the full amount, before the countdown on the invoice ends. This can sometimes happen due to an additional small commission...
Wed, 7 Feb, 2024 at 10:34 AM
Binance Chain and Binance Smart Chain: are they the same thing?
No. They are different things. Binance Smart Chain supports the BEP-20 token standard, Binance Chain supports the BEP-2 token standard. Please check tha...
Fri, 22 Dec, 2023 at 1:03 PM
My order is overpaid
Coingate: In case of overpayment of your order, we do not receive the amount of the overpayment, so you need to follow the link yourself and create a reques...
Wed, 7 Feb, 2024 at 2:09 PM
Bank transfer: order not received
If you have paid for your order via bank transfer, you might experience a delay in receiving your order. This delay is due to the nature of bank transfers, ...
Fri, 22 Dec, 2023 at 5:20 PM