- Firstly, you need to make sure that our email does not end up in your spam/advertising folder.
- The second reason why you did not receive your order may simply be a typo you made in your email address when placing the order.
- The third reason may be a delay in sending your order from our supplier.
- The fourth reason could be a problem with the transaction or the payment provider.
In all three cases, you need to contact our support team by creating a support ticket. After this, you will receive a prompt response from our support team, unless you have created a support ticket overnight CET.
In addition, if you sign up on our website, you will be able to see your orders, their status, and the products you ordered.